AFTER SALE

Services

Objectives:
- To act and provide the right solution as soon as possible.
- To reduce downtime and meet customer needs.

How:

Prâna engineers and technicians provide preventive and curative maintenance in France and abroad.
Service and support solutions are implemented with our distribution partners.
An accurate diagnosis is made by direct contact between our engineers and the distributor or the client using phone and e-mail.
We select the best solution .

And what this means for our customers:

- Immediate support for failures.

- Diagnosis in real time.
- Repairs carried out on site if possible or as soon as possible.
- Component Stock reserved for the after sales/service/maintenance.

- Spare parts sent to and held by distributors.

- Installation on site.
- Training of the customer.
- Support by telephone, mail.
- Specific development.
- Maintenance contracts.
- Preventative maintenance.
- Retrofits of amplifiers.

- Ensure lifetime of the amplifiers.

- Monitoring customer satisfaction.